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This
is my first purchase. How do I get an account?
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| If you are a new customer, please create and save your customer profile. Buyabattery.com will reuse your customer information for your next order. Remember to keep your username and password in a safe place. |
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| How
do I update my profile? |
| Simply, click “My account”
in the top right corner of every page on the site. Once inside,
you can easily edit any information that you would like to
change into the fields defined. If you have made a change
to any of the information, simply click the “update”
icon on the bottom of the page to make the requested changes.
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| What
do I do if I have forgotten my login or password? |
| Use the handy Forgot your password? link under My Account... or Click here. |
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| What
if I can’t find my battery on your site? |
| Whatever you require we can
supply you with the battery you need. If you can’t find
it, complete our online form, , or call us at 604-473-9500. |
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| Will
I receive a receipt for my transaction? |
| At the end of your online transaction,
please print the form at "Checkout" as a receipt
for your transaction. You will also receive an automatic order
confirmation via email, which you may keep for your records,
and a packing slip upon receipt of your purchase. |
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| What
ways can I pay for my order? |
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You can pay for your order online with your Paypal account, or your VISA, Mastercard, or American Express via our online payment gateway. Note that all of our advertised prices are in American dollars. If you prefer to fax your order, print the completed "Checkout" page and fax it to us at 604-473-9566. To pay by check or money order, please contact our Orders department at 604-473-9500.
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Does
BuyABattery.com ship internationally? |
| We accept orders outside of the US and Canada, but these must be done over the phone. Please contact our Orders department at 604-473-9500 for international orders. |
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| How
much does shipping cost? |
We calculate shipping and
handling costs by shipment. When they add an item to the
cart a default shipping price is attached. When you “Checkout”
you’ll be asked to select from Regular Mail, Standard,
Quick or Express.
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Our shipping costs are weight-based. All weights are rounded
up to the next full pound.
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Regular |
Standard |
Quick |
Express |
| Rate(1) |
$1.95 |
$3.50 |
$9.00 |
$15.00 |
| Shipping Time(2) |
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7-10 business days |
5-7 business days |
2-4 business days |
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| 1 Please note that the shipping
and handling charges listed on this page are approximate,
and subject to change. Shipping charges are in American dollars.
Final shipping and handling charges will be confirmed upon
order. |
| 2 The shipment times are based
on when your package leaves the warehouse, not when your order
is placed. We will confirm an estimated delivery date via
email. |
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| Can
you to ship it to my hotel? Someone else? A PO box address? |
| Yes. Simply enter the address
in the "Ship to" portion of the Checkout process.
Courier services cannot ship to a PO Box. If you do not have
a physical address we will mail your package using the regular
postal service, however, we cannot guarantee a delivery time.
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| When can I expect to
receive my order? |
| Your order depends on the availability
of the product and the shipping method you select. Occasionally,
the product is on back order. If a delay or back order occurs,
we will notify you via e-mail. You will have the option to
cancel delayed items. |
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| How
do I exchange or return a product I purchased online? |
| If any product fails to meet
your expectations for any reason, it may be returned for replacement
or refund. Shipping and handling charges are non-refundable.
Contact our to obtain return instructions. |
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| How
long do I have to wait for a refund? |
| Once we receive the item, you
will receive a refund within 7 business days. Refunds will
be made with the same method of payment as the original order.
If you paid by certified cheque or money order, a refund may
take up to 45 days. The customer is responsible for shipping
charges on returned products. If the return is our mistake
or if the product is defective, we will refund the shipping
cost. |
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| Is
my information secure? |
| Purchasing with your credit
card is safe because we use SSL technology that encrypts
your information. This means that your information is unreadable
as it travels to our server. Please read our online |
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| Does
BuyABattery.com use "cookies"? |
| BuyABattery.com currently uses
"cookies" on the site. A cookie is a small string
of data placed on your hard drive anytime your browser points
to a Website. Cookies are anonymous tags that do not disclose
your name or personal information. They enhance the convenience
and use of the Web Site. We use cookies to create “shopping
carts” to hold the items you select for purchase. As
well, we use cookies to track site usage, so that we can make
our Website easier to use. You can set your browser to notify
you before you receive a cookie, which gives you the chance
to decide whether to accept it. You can also set your browser
to turn off cookies but doing so may affect your use of the
Website. |
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| When
is your Customer Service centre open? |
| We are open Monday through
Friday, 8:30 AM - 6:00 PM PST. |
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Placing an order